Offer Redemption Failure

During Check-In

When an offer redemption fails during check-in, the Redeem Offers pop-up screen provides the option to convert the offer to an admin offer or remove the offer to apply other rates.

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During Checkout

When an offer redemption fails at checkout, the Redeem Offers pop-up screen provides the option to convert the offer to an admin offer or transfer the charges to the guest’s folio.

Graphical user interface, text Description automatically generated